Privacy Policy

1. Introduction

At Haven Family Law, we are committed to protecting the privacy and personal information of our clients and website visitors.

We understand the importance of confidentiality in family law matters and handle personal information responsibly, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information.

By using our website or engaging our services, you agree to the terms of this policy.

If you have any questions, please contact us using the details at the end of this document.

2. Information We Collect

We collect personal information necessary to provide our legal services and operate our website effectively.

Types of Personal Information

We may collect:

Personal details: name, address, phone number, email address, date of birth
Financial information: billing details and payment information
Sensitive information: where relevant, including information about family circumstances, legal matters, or health
Website usage data: IP address, browser type, and usage behaviour

How We Collect Information

We collect information:

Directly from you — via consultations, phone calls, emails, or website forms
From third parties — where authorised or required (e.g. other lawyers, courts, government agencies)
Automatically — through cookies and analytics when you use our website

Where appropriate, you may interact with us anonymously or using a pseudonym, unless it is impractical or required by law.

3. How We Use Your Information

We use your personal information to provide legal services and communicate effectively.

Primary Purposes

Providing legal advice and representation
Responding to enquiries
Managing your matter
Processing payments and issuing invoices
Complying with legal and regulatory obligations

Secondary Purposes

Improving our services and website functionality
Providing updates or insights (where you have opted in)

Disclosure of Information

We will only disclose your personal information:

With your consent
Where required by law
To trusted service providers assisting in delivering our services (e.g. IT or payment providers), who are bound by confidentiality obligations

We do not sell or share personal information for marketing purposes.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Storage Methods

Electronic records are stored securely with restricted access
Physical records are kept in secure premises

Security Measures

Encryption of sensitive data
Restricted access to authorised personnel
Regular monitoring and system updates

Data Retention

We retain personal information only as long as necessary for legal and regulatory purposes. When no longer required, information is securely destroyed or de-identified.

5. Sharing of Information

We may share personal information in limited circumstances:

With your consent
To comply with legal obligations
With trusted third-party service providers assisting our operations

All third parties are required to maintain confidentiality and comply with privacy laws.

6. Website Usage and Cookies

Our website may collect limited non-personal information to improve performance and user experience.

This may include:

IP address
Browser type
Pages visited
Time spent on the site

We may use cookies and analytics tools to:

Improve website functionality
Understand user behaviour
Enhance security

You can manage cookies through your browser settings.

7. Your Rights

You have rights under Australian privacy law, including:

Access to your personal information
Correction of inaccurate or incomplete information
Request deletion (subject to legal requirements)
Make a complaint if you believe your privacy has been breached

Exercising Your Rights

To make a request or complaint, please contact us using the details below.

We aim to respond within a reasonable timeframe, typically within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website, and continued use of our services constitutes acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Haven Family Law
Phone: (07) 5328 3666

Email: [email protected]
Address: The Hive Business Space, Kon-Tiki Business Centre Tower, 2, Level 1 Suite/101, 55 Plaza Parade, Maroochydore QLD 4558, Australia